Driving Californians Crazy:
Incompetence and Poor Customer Service Plague the
California Department of Motor Vehicles
Although the DMV has long been characterized as the embodiment of government ineptitude, a series of recent events have taken the department's incompetency to a new level. Long lines have stretched out through its branch doors, wrapped around buildings, and down sidewalks, reflecting the dramatic increase in wait times suffered by California residents during the past year.
At the same time, news stories about DMV workers literally sleeping on the job and committing crimes highlight a shocking lack of oversight and accountability. And severe mishandling of voter registrations, disability placards, and IDs underscores a failure of the DMV to perform its assigned tasks.
The DMV is in shambles, and its "solution" is to receive more taxpayer money. For these reasons, the California Department of Motor Vehicles—the quintessential poster child for bureaucratic incompetence—has won the Independent Institute's seventh California Golden Fleece® Award, a distinction given quarterly to California state or local agencies or government projects that swindle taxpayers or break the public trust.
For complete article click here: http://www.cocotax.org/resources/Documents/2019_01_26_cagf_winter_2019.pdf